The Krafty Moo takes the privacy of its customers very seriously. We do not sell any of your personal information to anyone.
The information we gather from you allows us to deliver the products and services you request and to help us improve your experience with us. Some information that you share with us, including your name, postal address, email address and phone number can be used to identify you or can be reasonably used in connection with other information to identify you. Any payment information shared during an online transaction on our website is done via a secure third party payment portal (Sum Up) and The Krafty Moo will see none of this.
None of your credit/debit card information is kept on-site at The Krafty Moo. This is why you need to give us this information each time you order, which can be frustrating, but is a policy to protect you.
How We Use Your Information
The Krafty Moo uses the personal information that we collect about you or that you provide to us to process and deliver your online orders, to keep you up to date with the status of your order, for marketing or advertising purposes, to keep you informed about promotional offers, to maintain your online account, to keep track of your order history and to respond to your enquiries.
The Krafty Moo does not sell your personal information to third parties.
Accessing Your Information
At any time, you can login to our website and review or change your personal information and make changes to your name, password, postal address, email address, or phone number which you had previously entered.
The Krafty Moo stores and processes your personal information on our own computers and servers on-site here in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK regulations. Data relating to a sale will be securely stored for as long is relevant to that sale and as long as we are legally required.
Our website has been developed with Secure Socket Layer (SSL) encryption to protect any personal information you share with us while ordering online.
Unfortunately, transmission of data online, or electronic storage, is never 100% secure. With all our best efforts, we cannot guarantee the total security of the transmission of your personal information online and is done at your own risk.
We may use your personal information to contact you with email newsletters that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.
Goods are to be paid for at time of ordering. Payment by credit or debit card. The Krafty Moo retains full title to all goods until full and correct payment has been made.
Orders received by 12.00 pm on the first day will be ready for collection or dispatch on the second day. Orders received after 12.00pm will be processed the following day. We will endeavour to process your order as quickly as possible and the majority of orders are processed within 24 hours.
Goods which are sent with a carrier are subject to the carrier's terms of trade. You or your representative must be available to accept delivery on the day of delivery. To avoid incurring additional charges, please notify us at the time of order of any special instructions, such as opening times or restricted access.
Customer must check for damages/loss as goods are delivered and sign accordingly.
All workshop experiences can be booked via our website.
All workshop experiences costs and dates will be detailed on our website.
When payment is received for any of our workshop experiences your place is confirmed
The Krafty Moo shall not be liable to refund of fees or for any other penalty should workshop experiences be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Refunds and Returns
We strive to only sell top quality products, new, unused and tested to give the best results possible when the instructions are followed.
Please inspect all goods carefully when they arrive. Due to the fragile nature of some of the ceramic products we sell, we go to extra lengths in our packaging procedures. However, occasionally a consignment may inadvertently get damaged during transit, rendering the contents unusable, if this happens to you, please contact The Krafty Moo as soon as possible.
If you are at all unhappy with any of the products received, please give us a call and let us know!
If you have placed and paid for an order which you wish to cancel, please let us know as soon as possible. You can call us on 07307 527848 or email us at firstname.lastname@example.org. We aim to despatch goods within 24 hours of receiving the order, if you let us know before we despatch then we may be able to refund your delivery charge as well.
If you want to return your order, you must inform us of your intention within 7 days of receipt. All goods must arrive back with us in an unused and undamaged condition to be considered for a refund. The buyer will be responsible for postage costs when returning an item.
Our liability is strictly limited to the value of any product supplied, not to any consequential loss.